Last Updated: 15 November 2023
Welcome to PureFlow Water Delivery. These Terms of Service ("Terms") govern your use of our website, products, and services. By accessing or using our services, you agree to be bound by these Terms. If you disagree with any part of the terms, then you may not access our services.
Throughout these Terms:
You must be at least 18 years of age to use our Services. By agreeing to these Terms, you represent and warrant that you are at least 18 years of age.
Some parts of our Services may require you to create an account. You are responsible for maintaining the confidentiality of your account details, including your password, and for all activity that occurs under your account. You agree to notify us immediately of any unauthorized use of your account.
You must provide accurate, current, and complete information when registering for an account and when using our Services. This includes delivery addresses, contact information, and payment details.
PureFlow provides regular water delivery services to homes and offices throughout the UK. Our Services include the delivery of bottled water, water dispensers, and related products.
Orders can be placed through our Website, by phone, or by email. All orders are subject to acceptance and availability. We reserve the right to refuse any order.
Prices for our Services are as quoted on our Website. We reserve the right to change prices at any time, but changes will not affect orders that have already been confirmed.
Payment must be made in advance for subscription services or at the time of delivery for one-time orders. Accepted payment methods are listed on our Website.
We will deliver the products to the address you specify when placing your order. You are responsible for ensuring someone is available to receive the delivery. If no one is available, we may leave the products in a safe place or arrange a redelivery (additional charges may apply).
While we strive to meet all delivery schedules, delays may occasionally occur. We will not be liable for any delay or failure to deliver products caused by events outside our reasonable control.
For subscription-based services, you agree to recurring payments. You may cancel your subscription at any time by contacting our customer service with at least 7 days' notice before your next scheduled delivery.
We guarantee the quality of our water and products. If you are not satisfied with the quality, please contact us within 48 hours of delivery.
If products are damaged or defective upon delivery, we will replace them or provide a refund. To process a return or refund, contact our customer service within 48 hours of delivery.
Empty water bottles and dispensers must be returned in good condition. Additional charges may apply for damaged or unreturned equipment.
All Content on the Website, including but not limited to text, graphics, logos, icons, images, and software, is the property of PureFlow or its licensors and is protected by UK and international copyright laws.
You may not reproduce, modify, distribute, or republish any Content from our Website without our prior written consent.
To the fullest extent permitted by applicable law, PureFlow shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from:
Our liability is limited to the maximum extent permitted by law, and in no event will our aggregate liability exceed the amount you paid to us over the twelve months preceding the event giving rise to the liability.
You agree to defend, indemnify, and hold harmless PureFlow and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses, including, without limitation, reasonable legal and accounting fees, arising out of or in any way connected with your access to or use of the Services or your violation of these Terms.
These Terms shall be governed by and construed in accordance with the laws of the United Kingdom, without regard to its conflict of law provisions. Any dispute arising from or relating to these Terms shall be subject to the exclusive jurisdiction of the courts of the United Kingdom.
We reserve the right to modify these Terms at any time. If we make changes, we will provide notice by posting the updated Terms on the Website and updating the "Last Updated" date at the top of these Terms.
Your continued use of the Services after any modifications indicates your acceptance of the modified Terms.
We may terminate or suspend your access to our Services immediately, without prior notice or liability, for any reason, including, without limitation, if you breach these Terms.
Upon termination, your right to use the Services will immediately cease. All provisions of the Terms which by their nature should survive termination shall survive termination, including, without limitation, ownership provisions, warranty disclaimers, indemnity, and limitations of liability.
If you have any questions about these Terms, please contact us: